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ffmart
Since: 17 Nov 2020
Store Rating:
★★★★★
N/A
TERMS & CONDITIONS


  • All FREE GIFTS mentioned in products description is subject to availability while stocks last, if buyer concerning about free gift, please enquire before place order.
     
  • All sales are final unless the item is defective upon receipt.
     
  • Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.
POLICY


Please take note that the warranty does not cover:

  • Damages to item did deliberately or improper handling of it.
  • Damages to products caused by either impact, liquid, sand or insect, natural disaster, and the act of God. Modifying, repairing the product without written consent.

 
If there is a defect in the items you receive or we send you the wrong items, please kindly contact us within 3 working days and deliver back to us within 7 working days.

Please keep the packaging well and return the goods as a whole.
We offer a 7 working days return period, with the buyer paying the return postage.

Full Fresh Mart Sdn Bhd will not be responsible if your shipment is lost or damaged during the return transit. However, customers may claim compensation for the relevant delivery company.
Once we have checked and confirm the goods/products, the customer will receive their refund or replacement within 7 business days after the confirmation.


Policy on Out-of-Stock Items
Scenario 1:
All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
In this case, we will contact you and we may ship all the in-stock products that you have ordered first and for products that are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.
 
Scenario 2:
The product was already out of stock when you made the order.
In this case, we will ship all products in the order only when the new stock for the out-of-stock product arrives However, in some situations we might ship the products that are available first.
 
Please contact us for an investigation before you return the item to us.
Whatsapp / SMS / Call : 03-1234 1234

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